Frequently Asked Questions
FAQs
A list of our staff can be found on our website at https://mathewsteamsports.com/contact-mathews-team-sports/. Often, email is the best way to reach us. Please include your name, telephone number and a description of how we may help you in your email or voicemail and allow us 1 business day to get back to you.
Team Store order delivery generally takes place 4 weeks after your team store closes. You will see this close date at top of your store page as well as on the documentation given to your coach or representative.
Yes, our online system generates an automated email that is sent to the address you entered during account setup. Please make sure that you correctly enter your email address, in order to ensure delivery of the confirmation email. If your email address is correct and you still have not received a confirmation, please check your spam/junk folders.
Just click on the sizing chart (under the product) and you will be directed to the applicable sizing chart for guidance.
We do not exchange products or issue refunds for orders. During the checkout process, you are agreeing that exchanges and refunds will not be granted. Most of the products featured on our Team Stores are embellished or customized in some way and cannot be returned to our vendors. We make every attempt to provide you with accurate product descriptions and sizing charts to limit any possible problems with your order.
All products, designs and personalization options have been approved by your Coaching Staff or Team Representative. If personalization of an item on the Store is not offered as an option, requests to add personalization will not be honored.